AI calling for online stores
Order confirmation
An AI assistant calls the customer after an order is placed, introduces itself as AI and confirms the order and available delivery options. The outcome is recorded as confirmed, declined, callback requested or needs a manager.
Delivery changes
The assistant communicates the new delivery date supplied by your store and asks whether it works for the customer. Requests for replacements, cancellations and refunds go to your team.
Human handoff
Complex questions become a follow-up task with a conversation summary. Live call transfer is available only where supported by the selected phone provider.
A measured pilot
Start with one scenario and test calls. We assess contact rate, outcome accuracy, human handoff and cost per completed task before scaling.