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Audit, migration & support

Assess existing voice systems, plan migration and organize support with clear risks, rollback procedures and responsibilities.

Assess current communication infrastructure
Transition to new voice platforms
Ensure service continuity

IMPLEMENTATION

Two ways to build.

The same business task. Infrastructure that fits your data policy, team and budget.

01 / ON-PREMISES

Own hardware

Assess local telephony and plan a controlled migration with rollback.

How we implement it

Audit existing PBX/SIP/network infrastructure
Develop migration plan, including backup and restore
Execute migration with testing and monitoring setup

Technology options: PBX/SIP, network assessment, backups, monitoring and operational runbooks.
Data & dependencies: Configurations, recordings and diagnostics stay within the agreed boundary; engineer access is scoped and audited.
Budget components: Audit, migration rehearsal and cutover; then support coverage, spare capacity, updates and repeat recovery tests.
Operations & support: The support agreement assigns ownership of hardware, OS, applications, updates and incident response. Recovery is tested before launch.

Discuss this option ↗

02 / API PLATFORMS

International APIs

Review APIs, charges, data export and dependencies before migration.

How we implement it

Audit API usage, limits, and costs
Develop migration strategy, including data export and fallback solutions
Configure API monitoring, cost alerts, and version update management

Technology options: RESTful API, cloud platforms, API monitoring tools, alerting systems
Data & dependencies: Export scope, recording access periods and portability depend on the provider. Verify them before migration and audit engineer access.
Budget components: API/account audit, migration and integration; then provider charges, monitoring and change maintenance.
Operations & support: The provider operates its platform; the project team maintains integrations, quotas and API changes within the agreed scope. Support coverage is defined by contract.

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Technology choices are confirmed after an assessment. Platform names indicate implementation options, not partnership status. Calls to the public telephone network require a carrier in either model.

BEFORE LAUNCH