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VOICE AI / OUR APPROACH ↗

Choose a task. Give it a voice.

Eight scenarios for voice AI agents, from orders to employee support. We tailor the conversation, integrations and action rules to your business.

These are implementation scenarios. We connect a working agent to your systems and validate it in a pilot.

Scenarios available: 8

Commerce

Order confirmation

Checks items, delivery and the customer’s intention to receive an order. Saves their response in the store system.

The result

Confirmation in the CRM. The team sees what happens next.

Discuss this scenario
How it works

The starting point

A new order that needs confirmation by phone.

Conversation flow

  1. Introduces itself as the store’s virtual assistant and checks whether it is a good time.
  2. Checks the order and delivery method against store data.
  3. Records confirmation or creates a task for a manager.

Connected systems

CRM · OMS · Delivery API

When a person takes over

Price changes, disputed addresses, cancellations outside policy or a customer request go to a manager.

Own hardware

A local agent reads the minimum order fields through an internal adapter. Recordings and action logs stay within your environment.

International APIs

A store event triggers a call through the platform API. Our server validates allowed status changes and prevents duplicates.

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Service & booking

Appointment booking

Finds an available time, agrees the details and confirms a booking. Reschedules visits within your rules.

The result

A calendar appointment. The time is confirmed with the customer.

Discuss this scenario
How it works

The starting point

An inbound call or an agreed appointment reminder.

Conversation flow

  1. Clarifies the service, location and preferred time.
  2. Checks current availability in the booking system.
  3. Rechecks the slot and books it after the caller confirms.

Connected systems

Calendar · CRM · Booking system

When a person takes over

No suitable slot, an exception or specialist advice needed: transfer to an administrator.

Own hardware

The agent and speech models run on your servers. A calendar adapter checks conflicts and permission to change a booking.

International APIs

The platform handles the conversation; a protected server tool checks availability and books through the calendar API.

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Support

Customer support

Answers from an approved knowledge base, checks request status and passes complex questions to a specialist.

The result

A clear answer. Or a request with context for a specialist.

Discuss this scenario
How it works

The starting point

A customer calls your support number or from your website.

Conversation flow

  1. Identifies the topic and verifies the caller when personal data is needed.
  2. Finds an answer in approved documents and current system data.
  3. Explains the next step or hands the context over to a person.

Connected systems

Knowledge base · Helpdesk · CRM

When a person takes over

Missing or conflicting information, complaints or refunds go to a specialist.

Own hardware

Local knowledge search, local STT/LLM/TTS and a helpdesk integration. Access rules limit the documents available to each scenario.

International APIs

We connect the voice-agent API to controlled search and the helpdesk. We agree which texts and fields may be sent to the provider.

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Commerce

Delivery updates

Explains a delay, checks whether a new date works and records the customer’s preferences.

The result

The customer has an explanation; the store has their response.

Discuss this scenario
How it works

The starting point

A shipment status change or an agreed notification campaign.

Conversation flow

  1. Shares the confirmed reason and current delivery estimate.
  2. Checks whether the new timeframe works.
  3. Saves the response and creates a task if changes are needed.

Connected systems

OMS · TMS · CRM

When a person takes over

Compensation, unconfirmed dates or address changes with extra charges go to a manager.

Own hardware

A local call queue receives OMS/TMS events. Scheduling respects time windows, retry limits and opt-outs.

International APIs

We pass minimal event context to the platform API. A webhook returns the summary and our adapter updates the order.

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Service & booking

Virtual receptionist

Answers inbound calls, understands the reason and routes the caller to the right team.

The result

The request reaches the responsible team.

Discuss this scenario
How it works

The starting point

A call to the company’s main number.

Conversation flow

  1. Greets the caller and identifies the topic, language and team.
  2. Checks opening hours and routing rules.
  3. Transfers the call or arranges a callback.

Connected systems

PBX · Team directory · CRM

When a person takes over

A caller request, failed routing or designated topics trigger an operator or queue transfer.

Own hardware

We connect the agent to your PBX over SIP. If AI is unavailable, the route falls back to an agreed queue or IVR.

International APIs

We connect a number or SIP trunk to the platform API and test transfer, context delivery and fallback routing.

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Sales

Lead qualification

Clarifies needs, timing and decision criteria. Prepares a short brief and agrees the next contact.

The result

The manager starts with the customer’s needs in context.

Discuss this scenario
How it works

The starting point

An inbound enquiry or a request consenting to a callback.

Conversation flow

  1. Confirms that the enquiry is current and the caller is available.
  2. Asks agreed questions without pressuring the caller.
  3. Saves the brief, assigned manager and next step.

Connected systems

CRM · Calendar · Website forms

When a person takes over

Custom pricing, contract terms and technical commitments require specialist approval.

Own hardware

Enquiries and conversation logic stay in your environment. The local agent fills approved CRM fields through an adapter.

International APIs

A CRM event triggers the agreed call. We validate the platform’s structured result before writing it to the CRM.

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Support

Customer feedback

Collects a service rating and a short comment. Flags cases that need a personal response.

The result

Structured feedback and follow-up tasks for problem cases.

Discuss this scenario
How it works

The starting point

A completed visit, delivery or closed request, with the customer’s agreement to a call.

Conversation flow

  1. Explains the purpose and asks whether the person wants to respond.
  2. Asks brief questions and accepts a refusal without pressure.
  3. Saves the rating and forwards complaints to the responsible team.

Connected systems

CRM · Helpdesk · Analytics

When a person takes over

Complaints, refund requests or requests for a person go to the service team.

Own hardware

A local campaign with retry limits and response storage. Reports are built in your analytics system.

International APIs

The API starts the campaign; a webhook returns the rating and comment. We agree recording retention and opt-out rules.

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Internal operations

Employee helpdesk

Helps staff find an internal guide, create an IT ticket and check its status.

The result

The employee receives a guide or a registered ticket.

Discuss this scenario
How it works

The starting point

A request from corporate telephony or an internal application.

Conversation flow

  1. Verifies identity and access to internal information.
  2. Finds a current guide or collects the details for a ticket.
  3. Creates the request and provides its reference number.

Connected systems

SSO · ITSM · Internal knowledge base

When a person takes over

The agent does not handle passwords, grant permissions or change critical systems autonomously; these requests go to the authorised team.

Own hardware

Knowledge, models and logs run within the internal network. Service accounts receive the minimum permissions needed.

International APIs

The external agent receives only approved context. SSO, permission checks and ITSM operations stay behind your server adapter.

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BUILT AROUND YOUR RULES

A voice with clear boundaries.

Technology and implementation ↗

Before launch, we agree the data sources, allowed actions and handoff conditions. We test language quality, task completion and failure handling on your scenarios.

A fully local agent needs local speech recognition, a language model and speech synthesis. API deployment includes external data processing. Public telephone calls need a carrier in both models.