We connect the agent to the store’s number and to your CRM or accounting system through an API. Changes to an order and non-standard requests go to a manager with a call summary.
We link telephony to your TMS or ERP through an API so the agent sees current statuses and free windows. Routing questions and special conditions go to a dispatcher.
We connect the agent to the clinic’s number and to the medical information system through its scheduling API. Medical questions and urgent calls are put through to an administrator or the doctor on duty.
We connect the salon’s or club’s number and the online booking system through an API so the agent sees free slots. Service advice and special requests go to an administrator.
We connect the agent to your number and booking system through an API, and the guest receives a confirmation in a messenger. Banquets, groups and special requests go to the manager on duty.
We connect the agency’s number and its CRM or booking system through an API, and options are sent to a messenger. Pricing and changes with a surcharge go to a manager with a ready brief.
We connect the agent to your telephony, crew schedule and CRM through an API. Urgent cases and non-standard jobs go to a dispatcher with a full description.
We connect the dealership’s or workshop’s number and the booking system or CRM through an API so the agent sees free bays and vehicle history. Repair costs and work approvals go to a service adviser.
We connect the listing numbers and the developer’s or agency’s CRM through an API, and the ticketing system for property managers. Deal terms and individual offers go to a broker.
We connect the admissions or school number and the CRM through an API. Individual study plans and questions about documents go to an academic adviser or administrator.
We connect the agent to your line and CRM through an API with caller verification under your rules. Product decisions and personal financial questions go to a specialist of the bank or company.
We connect the contact centre number and the insurance system through an API so the agent opens a case and sees policy data. Coverage questions and claim decisions go to an insurance specialist.
We connect the firm’s number, the lawyers’ calendar and the case management system through an API. Legal advice and case assessment come from a lawyer, who receives a ready description of the enquiry.
We connect the agent to your SIP node, billing and network monitoring through an API. Complex technical requests go to second-line support with the call history.
We connect a multichannel number, billing and the ticketing system through an API and size capacity for peak hours. Recalculations and unusual situations go to an operator.
We connect the agent to the hiring system and recruiters’ calendar through an API, and calls go out from the company’s number. Questions about terms and pay above the range go to a recruiter.
We connect the event number and the participant list from a CRM or registration system through an API, and confirmations go to a messenger. Partner enquiries and group applications go to the organiser.
We deploy the agent on your network or connect it through agreed APIs to telephony, document workflow and the process system. Requests that need an official’s decision go to the responsible employee.
