Requests by voice
An employee or customer calls: the agent files the request and starts the process — a purchase, a business trip or a support ticket.
Fictional example · Synthetic voices
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Read the conversation
- AI assistant
Hi Andrew! I’m the internal service AI assistant. What request can I submit for you today?
- Caller
Hi. I need to request an extra monitor for a new desk.
- AI assistant
Understood. So I can log the ticket, please specify the preferred screen size and your room number.
- Caller
Twenty-four inches, room three oh two.
- AI assistant
Got it. Shall I route this equipment request to your department lead for approval?
- Caller
Yes, please send it for approval.
- AI assistant
The monitor request is logged and forwarded to your manager. You will receive a notification when the status changes.
Created ticket for a 24-inch monitor for room 302; submitted to manager for approval.
How it works
The starting point
A call to an internal line or service number.
Conversation flow
- Finds out what is needed and collects the required data.
- Creates the request and starts the approval route.
- Gives the request number and the next step.
Connected systems
Scriptum · BPM system · Service desk
When a person takes over
Requests outside the policy go to the process owner.
Own hardware
The agent runs next to your process system on the internal network.
International APIs
The platform recognises the request while your server adapter creates it and starts the process.