Employee helpdesk
Helps staff find an internal guide, create an IT ticket and check its status.
How it works
The starting point
A request from corporate telephony or an internal application.
Conversation flow
- Verifies identity and access to internal information.
- Finds a current guide or collects the details for a ticket.
- Creates the request and provides its reference number.
Connected systems
SSO · ITSM · Internal knowledge base
When a person takes over
The agent does not handle passwords, grant permissions or change critical systems autonomously; these requests go to the authorised team.
Own hardware
Knowledge, models and logs run within the internal network. Service accounts receive the minimum permissions needed.
International APIs
The external agent receives only approved context. SSO, permission checks and ITSM operations stay behind your server adapter.