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VOICE AI / OUR APPROACH ↗

Choose a task. Give it a voice.

Eight scenarios for voice AI agents, from orders to employee support. We tailor the conversation, integrations and action rules to your business.

These are implementation scenarios. We connect a working agent to your systems and validate it in a pilot.

Scenarios available: 2

Commerce

Order confirmation

Checks items, delivery and the customer’s intention to receive an order. Saves their response in the store system.

The result

Confirmation in the CRM. The team sees what happens next.

Discuss this scenario
How it works

The starting point

A new order that needs confirmation by phone.

Conversation flow

  1. Introduces itself as the store’s virtual assistant and checks whether it is a good time.
  2. Checks the order and delivery method against store data.
  3. Records confirmation or creates a task for a manager.

Connected systems

CRM · OMS · Delivery API

When a person takes over

Price changes, disputed addresses, cancellations outside policy or a customer request go to a manager.

Own hardware

A local agent reads the minimum order fields through an internal adapter. Recordings and action logs stay within your environment.

International APIs

A store event triggers a call through the platform API. Our server validates allowed status changes and prevents duplicates.

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Commerce

Delivery updates

Explains a delay, checks whether a new date works and records the customer’s preferences.

The result

The customer has an explanation; the store has their response.

Discuss this scenario
How it works

The starting point

A shipment status change or an agreed notification campaign.

Conversation flow

  1. Shares the confirmed reason and current delivery estimate.
  2. Checks whether the new timeframe works.
  3. Saves the response and creates a task if changes are needed.

Connected systems

OMS · TMS · CRM

When a person takes over

Compensation, unconfirmed dates or address changes with extra charges go to a manager.

Own hardware

A local call queue receives OMS/TMS events. Scheduling respects time windows, retry limits and opt-outs.

International APIs

We pass minimal event context to the platform API. A webhook returns the summary and our adapter updates the order.

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BUILT AROUND YOUR RULES

A voice with clear boundaries.

Technology and implementation ↗

Before launch, we agree the data sources, allowed actions and handoff conditions. We test language quality, task completion and failure handling on your scenarios.

A fully local agent needs local speech recognition, a language model and speech synthesis. API deployment includes external data processing. Public telephone calls need a carrier in both models.