Retell AI adds memory between conversations for voice agents
Retell Memory retains context across repeat contacts. We examine how to test a new-order scenario when a customer changes delivery instructions.
VOICEIP JOURNAL / EXPERT
Marko Doroshenko
Voice platform reviewer
About the expert
A VoiceIP editorial profile. This collection covers voice platforms, call routing and telephony APIs.
Articles with commentary
22
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Current contributions
Current journal · 1
PREVIOUS PUBLICATIONSArticle archive21
Historical contributions with their original publication dates and URLs.
Architecture of carrier SIP routing: protecting voice cores from fraud
We examine carrier SIP routing architecture and methods for protecting voice cores from fraud by integrating MNP, billing systems, and cryptographic verification.
Modern telecom operator architecture: from monolithic BSS/OSS to cloud core
Transitioning from closed monolithic BSS/OSS to a modular API-first architecture based on ODA and 3GPP standards is essential for successful cloud integration and business agility.
Protecting telecom networks from signaling threats in 5G
Global telecom fraud losses are estimated at $41.82 billion in 2025. Operators must integrate SS7 and Diameter monitoring with RFC 8224 and STIR/SHAKEN cryptographic call authentication.
Softswitch: Controlling SIP Traffic, LCR, and Profitability
Telecommunications operators can optimize SIP routing, LCR, and voice service profitability by implementing softswitch solutions like the DooxSwitch Platform.
AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fraud risks.
STIR/SHAKEN and Caller ID trust for corporate VoIP
STIR/SHAKEN protects corporate VoIP from fraud, enhances Caller ID trust, and ensures reliable communications in modern telecom networks.
Telecom fraud in 2027: integrating antifraud with billing and softswitch
Integrating antifraud systems with billing and softswitch is crucial for telecom operators in 2027 to effectively combat fraud.
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for new regulatory requirements and current challenges.