AI agents in workflow: first-line processing and BPM future
How to combine the flexibility of AI with the rigid logic of BPMN 2.0 and DMN to automate first-line request processing without security risks or operational chaos.
Process Automation
Ideas and experience in communications, technology and customer service.
Process mining: visualizing real flows and shadow processes
Process Mining methodology reconstructs real task flows using digital footprints, revealing hidden bottlenecks and unauthorized workarounds invisible to management.
Automation antipatterns: chaos, RPA, and AI risks
How to avoid cementing inefficiencies, replace fragile RPA scenarios with reliable API integrations, and safely implement AI into operational workflows using BPMN and DMN standards.
Managing automation projects: Process discovery, pilots, and continuous improvement
Why traditional process maps doom IT projects to failure and how to build effective automation based on real logs, BPMN 2.0, and DMN decision tables.
Overview of BPM platforms: process orchestration using BPMN 2.0 and DMN standards
An analysis of architectural approaches to business process automation. Comparing Scriptum, Camunda, Bonita, and UiPath to eliminate shadow processes and enable flexible modeling.
Low-code, RPA, or AI agent: choosing the right approach
Balancing deterministic orchestration and probabilistic AI in enterprise systems to avoid technical debt and critical security risks.
Process modeling standards: BPMN, CMMN, and DMN
Effective enterprise process automation requires separating workflow orchestration, flexible case management, and business rules. Learn how to avoid hardcoded logic and identify shadow routes.
Prioritizing business processes for automation: signals, metrics, and ROI
A guide to prioritizing business processes for automation using process mining, BPMN/DMN standards, and evidence-based ROI calculation to avoid common pitfalls.
Understanding BPM versus RPA and workflow automation
A guide to BPM, RPA, and workflow automation for IT architects. Learn how to combine BPMN, DMN, and Process Mining to avoid technical debt and achieve end-to-end orchestration.
BPM and document management: defining the boundary
Documents store facts, while business processes manage actions. Distinguish between DMS/ECM and BPM to avoid data silos and securely integrate AI agents.
RPA after ERP: A Bridge or a Digital Patch?
RPA is a useful temporary bridge to legacy systems following an ERP deployment. However, automating Excel-based workflows, email approvals, and fragmented responsibilities often accelerates technical debt rather than resolving it.
Recursive AI self-improvement: preparing businesses for new challenges
The concept of recursive AI self-improvement is transforming process automation. We explore how companies can prepare their data and manage risks.