VOICEIP JOURNAL

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Ideas and experience in communications, technology and customer service.

Cloud & Infrastructure

FinOps and cloud cost management strategies

Uncontrolled cloud spending can consume up to 30% of a company's IT budget. FinOps offers a framework for optimization, combining financial accountability with engineering expertise.

Cloud & Infrastructure

VoIP and AI communications in business: what's relevant in 2026

When a large financial institution's call center faces peak loads, traditional telephone systems can become a bottleneck. Integrating VoIP and AI solutions not only scales call handling but also personalizes customer interactions, optimizing resources and enhancing service quality.

electronic document management

Electronic Document Management 2026: AI-assistants and archiving automation

The integration of artificial intelligence into electronic document management systems, particularly Megapolis.DocNet, opens new opportunities for automating routine tasks, enhancing efficiency, and improving information security. This enables a reevaluation of approaches to archiving and corporate

Blog & news

UnityBase platform: capabilities and use cases

How UnityBase helps solve complex business challenges, accelerate development, and create customized enterprise solutions for the public sector, finance, and industry.

Information Security

Hybrid infrastructure: balancing security and flexibility

When a major bank decided to migrate part of its critical financial operations to the cloud, it faced a dilemma: how to ensure regulatory compliance and a high level of security while retaining the benefits of cloud services' flexibility and scalability? This is a classic scenario illustrating the c

Blog & news

Digital transformation in the public sector

Government agencies often face challenges with outdated systems and inefficient processes. This article explores how technology can revolutionize service delivery.

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