VOICEIP JOURNAL

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Ideas and experience in communications, technology and customer service.

electronic document management

Implementing ECM: Why Big Bang Fails Pilots

Radical transitions to new ECM systems often cause business process disruptions. We examine how phased migration and pilot launches minimize operational risks.

Process Automation

RPA after ERP: A Bridge or a Digital Patch?

RPA is a useful temporary bridge to legacy systems following an ERP deployment. However, automating Excel-based workflows, email approvals, and fragmented responsibilities often accelerates technical debt rather than resolving it.

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