Modernizing SIP routing: protecting softswitches from fraud
Protecting operator voice traffic from fraud and spoofing by transitioning to component-based architecture and implementing cryptographic call validation.
DooxSwitch
Ideas and experience in communications, technology and customer service.
Signaling security and anti-fraud in operator networks
An overview of securing SS7 and Diameter signaling protocols. How telecom operators can counter IRSF and Wangiri fraud schemes to ensure network integrity.
Softswitch: Controlling SIP Traffic, LCR, and Profitability
Telecommunications operators can optimize SIP routing, LCR, and voice service profitability by implementing softswitch solutions like the DooxSwitch Platform.
AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fraud risks.
STIR/SHAKEN and Caller ID trust for corporate VoIP
STIR/SHAKEN protects corporate VoIP from fraud, enhances Caller ID trust, and ensures reliable communications in modern telecom networks.
Telecom fraud in 2027: integrating antifraud with billing and softswitch
Integrating antifraud systems with billing and softswitch is crucial for telecom operators in 2027 to effectively combat fraud.
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for new regulatory requirements and current challenges.
Offboarding: The weakest link in business cybersecurity
An improperly managed employee offboarding process can pose a direct threat to a company's cybersecurity, opening avenues for data breaches and unauthorized access.
FinOps and cloud cost management strategies
Uncontrolled cloud spending can consume up to 30% of a company's IT budget. FinOps offers a framework for optimization, combining financial accountability with engineering expertise.
VoIP and AI communications in business: what's relevant in 2026
When a large financial institution's call center faces peak loads, traditional telephone systems can become a bottleneck. Integrating VoIP and AI solutions not only scales call handling but also personalizes customer interactions, optimizing resources and enhancing service quality.