Who owns the customer master record: Data Governance for Customer 360
Effective customer data management requires clearly defined responsibilities for master record modifications, especially in the context of AI and cybersecurity.
API Gateway
Ideas and experience in communications, technology and customer service.
Softswitch: Controlling SIP Traffic, LCR, and Profitability
Telecommunications operators can optimize SIP routing, LCR, and voice service profitability by implementing softswitch solutions like the DooxSwitch Platform.
AI voicebots in telecom: balancing efficiency and customer trust
AI voicebots in telecom contact centers enhance efficiency but require a balance between automation and customer trust.
Event-driven integration: Kafka or message queues for your business
Choosing between Apache Kafka and message queues for event-driven integration depends on scale, reliability, and cybersecurity requirements.
API Gateway with AI policies for microservice security
Integrating AI policies into API Gateways is critical for proactive microservice protection in 2027, countering cyber threats and AI-related risks.
Connecting corporate document flow with state services
Integrating Megapolis.DocNet with eSud optimizes business processes and interaction with government bodies, enabling the phasing out of outdated ECM systems.
AI Act compliance for AI communications in telecom
Telecom operators must proactively prepare data and enhance cybersecurity to comply with the EU's AI Act, minimizing fraud risks.
STIR/SHAKEN and Caller ID trust for corporate VoIP
STIR/SHAKEN protects corporate VoIP from fraud, enhances Caller ID trust, and ensures reliable communications in modern telecom networks.
Telecom fraud in 2027: integrating antifraud with billing and softswitch
Integrating antifraud systems with billing and softswitch is crucial for telecom operators in 2027 to effectively combat fraud.
AI Act and the future of communications: challenges for VoIP and contact centers
The AI Act is changing the game for telecom operators. How to prepare VoIP and contact center data and architecture for new regulatory requirements and current challenges.
How AI is transforming API Gateways for enhanced security and microservices scaling
Is new system integration taking months? AI in API Gateways ensures microservices security and scalability, reducing time-to-market.